1. Be definite.
Giving definitive answers can be difficult, especially if you want to say yes but you know you shouldn’t. However, being wishy-washy is unprofessional and can be slightly annoying. Make a decision and stick with it. If you are in a situation that you need to mull over, simply state that you will look into it and leave it at that.
2. Be firm
Sticking to your guns is another important aspect of saying no. You said no because you have concluded that, for one reason or another, you do not want to handle a certain responsibility. Do not let yourself be swayed into saying yes. In addition to that, make sure that your body language is also saying “no.” Fidgeting and avoiding eye contact is the last thing you want to do. Exude confidence!
3. Be polite
Being definite and firm does not mean you get to forget your manners. The other person genuinely respects you and your ability. Show them the same respect. Smile and thank them for thinking of you.
4. Explanations (should you choose to give one) should be brief.
You should know that you have the right to refrain from giving explanations. However, if you think that one is necessary, you do not have to unload your entire schedule to the other person. “My schedule won’t allow it as of now” has the potential to save a lot of time. Also, stay away from white lies. You know what they say—honesty is the best policy!
5. Do not be overly apologetic.
There is no doubt that saying no can make you feel guilty in some cases. Express to the other person that you are sorry, but do not drag it out. If you feel particularly upset about saying no remember that you can help in other ways. Maybe you can refer the person asking you to another person that could help them out.
No is a small word with a big impact, but it does not have to be intimidating. Most people understand that taking on too much can be detrimental. In addition to that, saying no improves the quality of your work so do not be afraid to utilize it! The best part is if you remember these tips you will be able to maintain your professionalism as well as your sanity.
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